Terms & Conditions
Last Updated: June 16, 2025
These Terms and Conditions (“Terms”) govern your use of our UK-based ecommerce website [insert website URL] (“Website”), operated by [Your Ecommerce Website Name] (“we,” “us,” or “our”). By accessing or using the Website, including browsing, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. General
Eligibility: The Website is intended for users who are at least 16 years of age and reside in the United Kingdom or other countries where our services are available. By using the Website, you confirm that you meet these requirements.
Updates to Terms: We may update these Terms to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on the Website. The “Last Updated” date at the top indicates when the Terms were last revised. Your continued use of the Website after changes constitutes acceptance of the updated Terms.
Compliance with Laws: These Terms are governed by the laws of England and Wales, and you agree to comply with all applicable UK laws, including the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
2. Use of the Website
Permitted Use: You may use the Website to browse products, create an account, place orders, and contact us. You agree to use the Website only for lawful purposes and in accordance with these Terms.
Prohibited Activities: You must not:
Use the Website in any way that violates applicable laws or regulations.
Attempt to gain unauthorized access to the Website, servers, or any associated systems.
Use automated scripts, bots, or other tools to scrape data or interfere with the Website’s functionality.
Post or transmit harmful content, including viruses, malware, or defamatory material.
Misrepresent your identity or provide false information when creating an account or placing an order.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at [insert contact email, e.g., support@yourwebsite.co.uk] if you suspect unauthorized use of your account.
3. Products and Orders
Product Descriptions: We strive to ensure that all product descriptions, images, and prices on the Website are accurate. However, we do not guarantee that all information is error-free, and we reserve the right to correct errors or update information at any time.
Custom and Handmade Items: As a custom and handmade ecommerce website, many of our products are made to order. Once a custom order is processed and confirmed (or a quote is accepted for custom items), it is non-returnable and non-refundable, as outlined in our Returns and Refunds Policy.
Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including product unavailability, pricing errors, or suspected fraud. If an order is cancelled, we will notify you and issue a refund for any payments made.
Pricing and Payment: All prices are in British Pounds (GBP) and include VAT where applicable. You agree to pay the total amount shown at checkout, including any shipping or additional fees. We accept payments via [list payment methods, e.g., credit/debit cards, PayPal, etc.]. Payment must be completed before an order is processed.
Shipping: We aim to dispatch orders within [insert timeframe, e.g., 3-5 business days] for non-custom items and [insert timeframe, e.g., 7-14 business days] for custom or handmade items. Delivery times may vary depending on your location and shipping method. See our Shipping Policy for details.
4. Intellectual Property
Ownership: All content on the Website, including text, images, logos, designs, and product descriptions, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License: You are granted a non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. You may not copy, modify, distribute, or reproduce any content without our prior written consent.
User-Generated Content: If you submit reviews, comments, or other content to the Website, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for purposes related to the Website, including marketing.
5. Returns and Refunds
Our Returns and Refunds Policy governs the process for returning products and requesting refunds. Key points include:
Custom and Handmade Items: Non-returnable and non-refundable once the order is processed and confirmed (or once a quote is accepted for custom items).
Non-Custom Items: Eligible for return within 14 days of delivery, subject to conditions outlined in the Returns and Refunds Policy.
Faulty Items: You have additional rights under the UK Consumer Rights Act 2015 for faulty or incorrect items.
Please review our Returns and Refunds Policy for full details.
6. Limitation of Liability
General: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products, including loss of data, profits, or business opportunities.
Product Use: We are not responsible for damages resulting from improper use of products purchased from the Website.
Website Availability: We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or harmful components. You use the Website at your own risk.
Statutory Rights: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
7. Privacy and Data Protection
We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please review our Privacy Policy for details on how we collect, use, and protect your data.
8. Third-Party Links
The Website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the content, practices, or policies of these websites. Accessing third-party links is at your own risk.
9. Termination
We reserve the right to suspend or terminate your access to the Website at our discretion, without notice, if you violate these Terms or engage in activities that harm the Website or other users. Upon termination, your right to use the Website will cease immediately.
10. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales.
Dispute Resolution: Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales. You may also use the UK’s Online Dispute Resolution (ODR) platform at [insert ODR link, e.g., https://ec.europa.eu/odr] for resolving disputes related to online purchases.
11. Contact Us
If you have questions, concerns, or complaints about these Terms, please contact us:
Email: [insert contact email, e.g., support@yourwebsite.co.uk]
Postal Address: [insert company address]
Phone: [insert phone number, if applicable]
We aim to respond to all inquiries within 2 business days.
12. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, Returns and Refunds Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of the Website.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
